EDF Customer Support

Energy and Bills
Written By Joan Lawrie

EDF offers support to vulnerable customers. This includes help with bills and debts. In some cases they can also provide essential white goods such as fridge or cookers.

To apply, customer must first access FREE money advice from their local citizen’s advice bureau, or online services such as StepChange or Income Max.

Then apply online with the EDF account number, current debt balances and details of vulnerability.

To find out more visit the priority services section of the EDF website and look for the section titled ‘Help from our Customer Support Fund’

Joan Lawrie

Joan has worked for Thurso Community Development Trust since its inception in 2018. Firstly as a volunteer project officer before taking on the role of Development Officer and now Development Manager. Joan has a BA Child & Youth Studies, a BSc (Hons) Sustainable Development and is currently working on an MSc Net Zero Communities all through University of the Highlands & Islands.

Joan is passionate about the link between climate action projects and how these can help to solve issues around inequalities in our communities. She also constantly likes to think around how we can do differently to be the change.

https://hiclimatehub.co.uk/joanlawrie
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