Ambulance
If there is immediate risk to life, call 999
A medical emergency is when someone is:
Seriously Ill
Seriously Injured
And life is at risk
Operators will ask:
Phone number
Address and postcode
What has happened
Patients information if known: age, sex and medical history
Whether patient is conscious
If there is any bleeding or chest pain
This helps operators to get appropriate support and help the caller with first aid whilst they help.
Non-emergencies
If someone is ill or injured but their life is not at risk, they should consider other health services:
Pharmacy
NHS 24: call 111
GP surgery
Minor injury unit at the local hospital